Middle East Production acts as the data controller. That means we’re responsible for all of the information you share with us when enquiring on our site, https://middleeastproduction.com/.

We never sell your data to third parties and only collect as much as we need to improve your experience, communicate with you, or assist in your enquiry.
We make every effort to protect your information and won’t store it longer than necessary.

You’re always in control of any marketing messages we send. You can opt out at any time, and we’ll periodically check to ensure you still wish to receive updates. Marketing communications are treated separately from essential messages such as proposals, contracts, or customer service communications.

How We Use Your Data

Information We May Collect From You

We may collect and process the following personal data:

• Username and password – To keep your account secure and provide a smoother experience when you return.
  
  
• Name, address, and postcode – To process enquiries, quotations, and contracts. If location services are enabled on your device, we may use this to identify where an enquiry was made.
  
  
• Email address – For communication regarding your enquiries, contracts, or services, as well as to send you marketing messages if you opt in.
  
  
• Phone number(s) – To contact you when needed, especially if email isn’t suitable or there’s a need for clarification.
  
  
• Data from forms – Any details you submit via forms on middleeastproduction.com.
  
  
• Correspondence – Any communications with our team may be stored for reference or training purposes.
  
  
• Surveys – If you complete surveys, the data may be used for research, though participation is optional.
  
  
• Website usage – We may track your visits to our site, including the pages you view and the resources you access.
  
  
• Personal details – Including contact information used for customer service, fraud prevention, personalisation, and follow-up.
  
  

With your permission, we may also use this data to inform you about new services, updates, or events. You can unsubscribe at any time using the link in our marketing emails or by contacting our support team.

Payment Details

• We retain the billing address for fraud prevention and customer support purposes.
  
  
• If you pay through services like PayPal, we keep your email and transaction reference.
  
  
• Payments via bank transfer or cheque are recorded per banking standards.
  
  
• For credit/debit card payments, we only store the last four digits of your card number, and all full transactions are securely handled by third-party providers (e.g., Google Pay) under PCI compliance standards. Your full card details are never accessible to us.
  
  

Contact History

Conversations with our support or sales teams may be recorded to enhance customer service, personalise future interactions, and support team training. We may anonymise and analyse this data to improve services.

Purchase History

We use purchase data for after-sales support, personalised communication, and service improvement. This data may also be anonymised for internal analytics.

Device & Usage Data

We may collect data on the device and browser used to access our site. This helps us:

• Enhance the user experience
  
  
• Recognise returning visitors
  
  
• Personalise your site experience
  
  
• Prevent fraud
  
  

We may also collect information about how you navigate the site (e.g., search terms, visited pages), and this data may be used for marketing (e.g., tailored ads) via cookies, pixels, or tags.

Retention Period

Middle East Production retains customer information for 6 years from the date of last interaction. After this period, data is securely deleted unless otherwise required for legal or regulatory purposes.

Your Rights

In line with GDPR and other applicable privacy laws, you have the right to:

• Request details of personal data we hold on you
  
  
• Correct inaccurate or outdated information
  
  
• Stop receiving marketing communications
  
  
• Request deletion of some or all of your data
  
  

You may submit a Subject Access Request by contacting Middle East Production’s Data Protection Officer. We aim to respond within 72 business hours.

Please note: our site may contain links to external websites. We are not responsible for the privacy practices or policies of those sites.

Questions?
If you have any questions or concerns regarding your data, please reach out to our support team at inquiry@middleeastproduction.com.